The W. Edwards Deming Institute Blog

Archive for the ‘video’ Category

Customer Satisfaction and The Deming Way at Gallery Furniture

Guest post by John Hunter, founder of curiouscat.com (in 1996). This short interview with Jim McIngvale (Mattress Mack), owner of Gallery Furniture, explores Deming’s continued influence on the management practices of Gallery Furniture. Over the years we really learned to check your understanding with the customers. Dr. Deming taught us those type of things. … […]

Ackoff on Systems Thinking and Management

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. This video shows a Russell Ackoff presentation from 2003. Ackoff starts with a very good explanation of analytic thinking. Then he discusses the importance of understanding systems and why that requires a different type of thinking (synthesis). When you analyze a system you […]

Deming Goes Hollywood

To bring you the Deming teachings in a new, easily accessible format, The Deming Institute is Developing an Online Learning Platform called Deming Online. Filming is currently underway for this community learning center that will blend videos, e-learning courses, and virtual coaching. We are excited to give you just a small taste of what’s in […]

The Deming Philosophy: New Ways To Think About The World

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Mike Tveite shared his presentation “The Deming Philosophy: New Ways To Think About The World” at the 1993 Ohio Quality and Productivity Forum conference. I would emphasis, as I have done in a few previous posts, that these presentations that we share are incredibly valuable. […]

The Deming Institute is Developing an Online Learning Platform

Ever wish you could access the Deming teachings any time, anywhere? That time is drawing near! The Deming Institute recently announced the development of Deming Online – a community learning center that blends videos, e-learning courses, and virtual coaching. If you haven’t yet seen this short, moving video about why we are doing this, please […]

Human Resources in the Post Deming Era

Guest post by John Hunter, founder of curiouscat.com (in 1996). At the 1994 Ohio Quality and Productivity Forum conference, Peter Scholtes and Mary Jenkins shared their presentation, Human Resources in the Post Deming Era: Mary Jenkins: The vast majority of our time is spent discussing business strategies, product strategies and very little time, proportionately, is […]

Leading The Transformation Process

Guest post by John Hunter, author of the Curious Cat Management Improvement Blog (since 2004). Leading The Transformation Process, Barbara Lawton’s presentation at the 1993 Ohio Quality and Productivity Forum conference: Aim of Deming’s System of Profound Knowledge in Barbara’s words (building on Deming’s quote “provide jobs and more jobs“). Create value for customers, ourselves […]

A Practical Approach to Change: Some Strategies and Tools by Peter Scholtes

Guest post by John Hunter, author of Management Matters: Building Enterprise Capability. Peter Scholtes shared his thoughts on A Practical Approach to Change: Some Strategies and Tools at the 1991 Ohio Quality and Productivity Forum conference. In this presentation, Peter gives an entertaining and useful look at the types of personal attitudes toward change (explorers, […]